When residents arrive at The Merton Hotel, many are coming straight from a period of crisis. Some have experienced relationship breakdown, abuse, eviction or sudden job loss. Others have been sofa surfing or staying in unsafe situations, unsure where they will sleep from one night to the next.

For many, the emotional impact of homelessness is immediate. People often arrive at The Merton feeling frightened, isolated and exhausted, having lost their sense of stability and connection. Some struggle to hold conversations at first. Others describe lying awake at night or crying themselves to sleep during their first days.

At The Merton, safety comes first. The team intentionally creates a calm, welcoming and homely environment where people can begin to breathe again. Small, consistent acts of care help residents feel secure and valued, often for the first time in a long while.

Alongside accommodation, residents are supported by Vennture Link Workers who help them understand their situation, rebuild confidence and begin planning next steps. This includes support with benefits, healthcare, budgeting, parenting, mental health, and addiction recovery, along with connections to local services.

Over time, many residents begin to re-engage with others. Shared meals and communal spaces help rebuild trust and connection, while peer support naturally forms among residents. Families tell us that feeling safe and not judged makes it possible to think clearly again.

This combination of safe accommodation and relational support helps people move forward.

As one resident put it:
“You didn’t just give us a place to stay. You helped us breathe again.”